Nature of Work
The Front Office Manager oversees the front desk and employees in the front office, including scheduling conference rooms, greeting guests, answering incoming calls, and conducting other necessary tasks. He communicates with vendors to ensure smooth operation and assists guests in coordinating their needs. Front office managers work in a broad array of industries, including hospitality, health care, cruise liners, finance and sales. Front Office Management plays a significant role in the first impression of any organization. This role requires a person/department to attend to visitors at the entry to address their general concerns and queries. The Front Office desk or the reception is the face, representing the organization. Front Office Management is a key requirement at corporate offices, hotels, hospitals, institutes so on.
Essential Skills and Qualities
- Being personable and neat in appearance
- Alert, attentive, responsive and courteous
- Organized and meticulous
- Ability to interact with all manner of people / staff and get tasks completed
Work Opportunities
Front office Management starts at an entry level as a concierge or front reception desk attendant and eventually extends into various roles such as Front Desk Manager, General Manager, Assistant Manager, Lobby Manager, Accommodation Division Manager, Duty Manager, Front Office Executive, and so on.
Qualifying Path
The typical requirement for a Front Office Manager is a relevant Bachelor’s degree after 10+2. This is mostly a soft-skill based job and hence self-grooming is extremely crucial to succeed in this role.
The following institutes offer academic programs (Diploma, Bachelor’s PG and MBA):
- Indian Institute of Hotel Management (IIHM), Kolkata
- SUN International Institute For Tourism & Management (SIITAM), Hyderabad
- Madras Institute of Hotel Management and Catering Technology (MIHMCT), Chennai
- Rathinam Group of Institutions (RGI), Coimbatore
- Subhas Bose Institute of Hotel Management (SBIHM), Kolkata
- Manasarovar Global University (MGU), Sehore
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